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The project Modernization of social systems aims to make better use of digitalization, by developing modern working methods and new digital tools for those working in social services, public trustees department and municipal health care.

In the project Modernization of social systems, we work with organizational development using digitalization and new technology. The modern working methods and the new digital tools are developed by the city, for the city. The project is led by the City of Stockholm’s management office, but all affected businesses and administrations are involved in the work.

The new digital tools will replace existing systems and will be adapted to the city’s various operations and the different needs that exist and enable continuous development.

The vision of the project is that the everyday life of the city’s residents is simple and safe with user-friendly, secure and accessible social systems.

Two men talking to a begging woman on the sidewalk

Social systems is a collective term for the various systems that support the city’s operations within social services and municipal health care. The existing social systems have been used since the 1990s and have more than 18,000 active users. All users will be trained in modern working methods and new digital tools.

Today, there is a great need to modernize the system in terms of both a technical upgrade and modernization from an operational perspective. The work that is now being conducted is important and comprehensive in order to ensure that the city’s employees and residents have user-friendly, secure and accessible systems.

Together we develop common, modern working methods that put the individual at the center and utilize the possibilities of digitalization. Managers and employees from the affected businesses and administrations participate in the process of mapping common processes and working methods and determining how these can be modernized. The new working methods should be efficient and modern; we will automate what is possible and appropriate, to get better processes and reduce the burden on our employees. An example of this would be reusing information to avoid duplicate documentation and to collect more data digitally. It should be easy to do things right and employees should spend less time on administration in each case.

The implementation of the modern working methods and the new digital tools is conducted in seven phases, broken down by operational areas, and is expected to last until 2022. The phases and the implementation order are: ‘public trustees department ’, ‘children and adolescents’, ‘adults’, ‘financial assistance and labour market administration’, ‘disabilities and social psychiatry’, ‘elderly care’ and ‘health care’.

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